Prepaid support blocks
Sell 10 hours a month or 40 a year. Every call-out draws it down, you get a warning at 80%, and the overage is ready to bill. Call them "SOS hours" if you like.
For it support
Time tracking and invoicing for IT support and small MSPs
Prepaid support blocks, break-fix by the hour, and the new router on the same invoice. Track it from the server room on your phone, bill it at the end of the month. Free, and it won't need a reboot.
No credit card · No trial clock · No per-seat fees
Demo Try the timer
Disposable Heroes Staffing · Server patching
00:00:00
Just a demo: no account, nothing saved. The clock runs at 60×, so a second is a minute.
Built for the way you bill
Made for it support
Break-fix by the hour
Clients without a block get billed hourly, at their own rate, rounded to the increment in your terms.
Hardware on the invoice
Add lines for the router, the licenses and the cabling next to the labour, with tax at your rate.
Built for the road
The timer works in your phone's browser, so you can start it in the client's server room and stop it in the car park.
Every tech on one timesheet
Invite your techs free. They track their own call-outs; admins see what each tech costs and the margin on their hours.
Projects at a fixed price
Quote the office move or the migration as a flat fee, bill it in stages, and see what it paid per hour when it's done.
How it works
One client month, ticket to paid
- 01
Set up the contract
Add the client and a prepaid block with its hours and term, plus an hourly project for anything outside it.
- 02
Track the call-outs
Every tech runs their own timer, tagged with a task like helpdesk, on-site or projects.
- 03
Bill the extras
Invoice hourly work and hardware at month end, with the client's PO number if they use one.
- 04
Collect
Share the invoice link for free, or on Pro email it with a Pay button and let reminders do the chasing.
All of that is free. Pro is $5.99 per team a month and adds emailed invoices, reminders, online payments and branded PDFs.
01 Can I sell prepaid blocks of support hours?
Yes. A prepaid plan includes hours per month, quarter, six months or year. Time draws it down, warns at 80%, and anything over shows as overage to bill. Rename the plans to match what you sell.
02 Can I add hardware and licenses to an invoice?
Yes. Add any line by hand, next to the hours, and set a tax rate on the invoice.
03 Does it connect to my ticketing system or RMM?
Not yet. Bill 'Em All handles time, invoices and payments. Tell us which tool you use at the support page; it helps decide what we build next.
04 Do my techs need to pay?
No. Inviting your team is free, with no per-seat fees. Pro is one flat price per team, not per tech.
05 Does it work with QuickBooks?
On Pro, export invoices as a file QuickBooks Online imports, with labour, fixed fees and hardware lines each mapped to your products and services.